Shipping policy

At Big Fish, we aim to deliver your order quickly and reliably so you can enjoy your essentials without delay.

Order Processing
All orders are processed within 1–2 business days
Orders are not shipped on weekends or public holidays
During peak periods, processing times may be slightly extended

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Timeframes

We currently ship across Australia.

Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times may vary depending on your location and external factors such as carrier delays.

Shipping Costs
Shipping costs are calculated at checkout
Free shipping may be available on orders above a certain value (as displayed on the website)

Subscription Orders

For subscription purchases:

Orders are automatically processed based on your selected delivery frequency
Shipping timelines remain the same as standard orders

Please ensure your shipping details are up to date before your next billing cycle.

Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email so you can monitor your delivery in real time.

Shipping Delays

While we strive to meet delivery estimates, delays may occur due to:

Courier service issues
Weather conditions
High order volumes

Big Fish is not responsible for delays once the order has been handed over to the shipping carrier.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error, contact us immediately before your order is shipped.

Lost or Missing Packages

If your order is marked as delivered but you have not received it:

Please check with neighbors or your local courier
Contact us for assistance

We will work with the carrier to help resolve the issue.

International Shipping

At this time, we primarily ship within Australia.
For international shipping inquiries, please contact us directly.

Contact Us

For any questions regarding shipping or delivery, feel free to contact us:

📧 support@bigfish.buzz