Privacy policy
This Privacy Policy describes how Big Fish (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
Web browser
IP address
Time zone
Cookies installed on your device
We also collect information about how you interact with our site, such as:
Pages viewed
Products viewed
Referring websites or search terms
Information You Provide
When you make a purchase or attempt to make a purchase, we collect:
Name
Billing and shipping address
Payment information (processed securely via Shopify Payments or third-party gateways)
Email address
Phone number
If you subscribe to our products, we also store subscription-related data required to manage recurring orders.
How We Use Your Information
We use your information to:
Process and fulfill your orders
Manage subscriptions and recurring billing
Communicate with you (order updates, support, marketing)
Screen orders for potential risk or fraud
Improve our website, products, and customer experience
Marketing & Communication
With your permission, we may send you emails or messages about:
New products
Promotions and offers
Updates related to your orders
You can unsubscribe at any time using the link provided in our emails.
Sharing Your Information
We share your information with trusted third parties to operate our business, including:
Shopify (our eCommerce platform)
Payment gateways (e.g., Shopify Payments)
Subscription management tools (e.g., Appstle)
Email marketing platforms (e.g., Klaviyo)
These services only receive the information necessary to perform their functions.
Cookies
We use cookies to:
Improve browsing experience
Remember your preferences
Track performance and analytics
You can control or disable cookies through your browser settings.
Data Retention
We retain your personal information for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Opt out of marketing communications
To exercise these rights, contact us at the email below.
Security
We take reasonable precautions to protect your information.
All transactions are processed securely using industry-standard encryption.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us at:
